LEGAL
Refund & Cancellation
Template: the final policy must match the actual service delivery model and payment-gateway terms.
Cancellation before service begins
Specify when a customer may cancel and the conditions for an eligible refund.
After service begins
Specify whether a refund is available after consultation, document review or another part of service delivery has started.
Duplicate or failed payments
Duplicate and failed payment cases should be checked against payment-provider records and resolved according to the final payment procedure.
Refund processing
Publish the expected refund timeframe and the support contact that customers should use for payment-related questions.